Politique d’expédition

Thank you for shopping with Altara Jewelry! We are committed to delivering your items safely and promptly. Please read our shipping policy to understand the details of our shipping process.

Processing Time

• Orders are typically processed within 1-3 business days.
• During high-volume periods, such as holidays or new product launches, processing times may be slightly longer. We appreciate your patience and will notify you if there are any unexpected delays.

Shipping Options & Costs

• Standard Shipping: Estimated delivery within 5-7 business days from the shipment date.
• Expedited Shipping: Estimated delivery within 2-3 business days from the shipment date.
• Free Shipping: We offer free standard shipping on all orders over $99.

Note: Shipping times may vary depending on your location and other factors.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email. You can track your order’s status on our website or through the shipping carrier’s website.

Shipping Delays

• Please note that unexpected delays can occur due to factors beyond our control (e.g., weather conditions, customs delays). We appreciate your understanding and patience.

Missing or Lost Packages

• If your package is marked as delivered but you have not received it, please contact us at contact@altarajewelry.com. We will work with the shipping carrier to resolve the issue as quickly as possible.